Covid-19 pandemic measures
These are the key changes in our shop:
Opening hours
We will stay OPEN unless we, or our family members, become infected.
Opening hours:
Mondays 10 am – 5 pm
Tuesdays 9 am - 5 pm
Wednesdays 9 am - 5 pm
Thursdays 9 am - 5 pm
Fridays 9 am – 5 pm
Saturdays 9 am – 5 pm
Shop Rules
At present we are following the law and guidance set by the government, so please stay at a distance of 2 metres from staff and other customers. Staff remains behind the partition screen. This is nothing personal and we are not trying to be rude, it is simply the way we are meant to behave during these very difficult times.
Therefore we have a rule of allowing only a maximum of 3 people in the shop at any one time (including staff), so sometimes - especially during delivery times - this means there is only space for 1 customer. If this is the case please wait outside until a member of staff invites you in.
There are also stickers on the floor indicating the 2 m distance. If you are wondering why these are so close to the shelves, it’s because our shop is only 2.20 m wide!
Unless you have a medical exemption or are staff, a face mask must be worn in the shop, this is to follow government rules.
Online shop
Our online shop is open again for both click & collect customers and for postal orders.
We have chosen to show a maximum availability of 10 items per product on the website. This is to help prevent panic/bulk buying. There is more stock available of many products in the shop, so if you would like more of a particular item, you can always buy these in person when next visiting the store.
Phone calls
Due to the sheer volume of phone calls we receive whilst attending to customers in the shop, we may not be able to answer the phone straight away or at all. Please be patient. An answering machine has been installed; sadly we are NOT able to return calls.