Covid-19 pandemic measures
These are the key changes in our shop:
Opening hours
We will stay OPEN unless we, or our family members, become infected.
REDUCED OPENING HOURS:
From week starting 20th April and until further notice:
Monday 9 am - 5 pm
Tuesday 9 am - 5.30 pm
Wednesday 9 am - 5.30 pm
Thursday 9 am - 5.30 pm
Friday 9 am - 4.30 pm
Saturday 9 am - 5 pm
Shop Rules
At present we are following the law and guidance set by the government, so please stay at a distance of 2 metres from staff and other customers. This is nothing personal and we are not trying to be rude, it is simply the way we are meant to behave during these very difficult times.
Therefore we have a rule of allowing only a maximum of 3 people in the shop at any one time (including staff), so sometimes - especially during delivery times - this means there is only space for 1 customer. If this is the case please wait outside until a member of staff invites you in. We are desperately waiting for it to be relaxed to 1 m distance, as this would mean we can allow 5 people into the shop!
There are also stickers on the floor indicating the 2 m distance. If you are wondering why these are so close to the shelves, it’s because our shop is only 2.20 m wide!
I feel awful for having to do things this way, but once again, it is nothing personal and you are still very welcome in the store!
New government guidance makes the wearing of a face covering mandatory in all shops.
Online shop
Our online shop will be disabled from time to time. Due to the extreme volumes of online orders from all over the UK we somtimes need to make the difficult decision to give priority to our ‘real’ shop and to dedicate our full attention to serving our local customers. We will enable the online shop at certain days of the week.
Please check the top of the page to see what the online shop status is.
The Click & Collect service is enabled 24 hours and you can collect your order during shop opening hours.
Phone calls
Due to the sheer volume of phone calls we receive whilst attending to customers in the shop, we may not be able to answer the phone straight away or at all. Please be patient. An answering machine has been installed; sadly we are NOT able to return calls.
Updates
Because I need to assess the situation day-by-day, more updates can only be provided via Facebook or Twitter and in the shop itself. You can find us on:
- Facebook ‘Stirling Health Food Store’
- Twitter: @healthystirling