Terms and Conditions
These terms and conditions should be read carefully by you before placing an order for goods from Stirling Health Food Store or via the websites 'StirlingHealthFoodStore.co.uk' or 'OnlineHealthFoodStore.co.uk' . By ordering our products, you signify your agreement to be bound by these terms and conditions.
The customer shall place an order for Goods by completing the order transaction on the website. The company shall confirm acceptance of the customer’s order via email and will supply the goods to the customer in accordance with the customer’s order.
Subject to the customer’s statutory rights (as defined under the unfair Contact Terms Act 1977) the company reserves the right to refuse to supply orders.
The company supplies the goods to the consumer for the consumer’s own use and not for resale or any other commercial purpose and by submitting their order the customer agrees.
2. Payment Terms
Payment for the goods and delivery charges can be made by debit/credit card, which is indicated on the website at the time you place your order.
All products should be in stock at time of ordering. If however goods are out of stock and not likely to come in and payment has been received, Stirling Health Food Store will inform you as soon as possible and refund or re-credit you for any sum that has been made to Stirling Health Food Store.
All prices which are quoted on the websites 'StirlingHealthFoodStore.co.uk' and 'OnlineHealthFoodStore.co.uk' are in UK pounds sterling and will exclude packaging and delivery charges.
Every effort will be made to ensure that prices shown on the website are accurate at the time you place your order. If an error is found prior to the despatch of the goods, Stirling Health Food Store will inform you as soon as possible and offer the option of reconfirming your order at the correct price or cancelling your order. If you cancel, Stirling Health Food Store will refund or re-credit you for any sum that has been paid by you.
The price of the goods shown on the website is inclusive of Value Added Tax (VAT) at the current UK rate.
3. Despatch and Delivery
All deliveries are subject to prior authorisation of your payment.
All products ordered from Stirling Health Food Store shall be sent to you via Royal Mail or Hermes (a commercial courier service). Stirling Health Food Store shall endeavour to despatch orders within 7 working days after receiving payment from you. Next day delivery orders are despatched the same day when ordered before 12 noon and on working days only.
Delivery charges vary according to the weight of your parcel.
Alternatively you may wish to collect your order free of charge in store. Click & Collect orders must be collected within 2 months of ordering or until 'best before' date whichever comes first.
Every effort will be made to despatch the goods within a reasonable time period. If Stirling Health Food Store is unable to despatch the goods within 7 working days of receiving your order, Stirling Health Food Store will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund. Stirling Health Food Store will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
4. Cancellation/Returns Policy
You may cancel your order by notifying us in writing at any time up to 14 days after the delivery date. Notification should be sent by email to [email protected] Please include your full address, order number and reason for cancellation.
The products to be returned must be returned in a reasonable condition and at your own expense. We recommend the use of a recorded delivery service. These costs will not be reimbursed. Only goods paid for are refunded if returned after more than 14 days (this excludes postage).
You can no longer cancel your order once you have opened the product containers or used the products. However your statutory rights concerning the quality of those products will be unaffected.
Stirling Health Food Store will refund the buyer for the price of the goods within 14 days of receiving the returned goods (this excludes postage).
5. Risk and Ownership
The products will be at your risk from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
Stirling Health Food Store shall not be responsible for any defect in the goods arising from wear and tear, wilful damage, accident, negligence by you or any third party.
7. Data Protection
Stirling Health Food Store warrants that it shall endeavour to protect the customer’s privacy and data in accordance with the provisions of the Data Protection Act 1998.
Stirling Health Food Store does not disclose buyers’ information to third parties.
8. Intellectual Property
All copyright in the material contained on the Website 'StirlingHealthFoodStore.co.uk' or 'OnlineHealthFoodStore.co.uk' and any trademarks and brands included in that material belong to Stirling Health Food Store or its licensors.
You may download or copy the content and other downloadable items displayed on the Website solely for personal non-commercial purposes for the purposes of placing an order. Copying or storing the contents of the Website for any other purpose is strictly prohibited.
9. Company Registration
Tel: 01786 464903
10. Acceptance of Conditions